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Disaster Relief Resources

When natural disasters strike, knowing where to turn for help can make all the difference. Whether you’re dealing with storm damage, need emergency shelter or have mortgage questions, here are some key contacts and resources to assist you during recovery.

Emergency Disaster Relief Contacts

FEMA (Federal Emergency Management Agency)

Red Cross

  • Find a shelter: redcross.org
  • Disaster clean-up help: 800-451-1954 or 844-965-1386
  • Disaster distress helpline: Call 800-985-5950 or text “TalkWithUs” to 66746
  • National Center for Missing & Exploited Children (NCMEC): https://www.missingkids.org/ourwork/disasters

Mortgage Assistance

Mortgage Questions? Here’s Who to Contact

If you need assistance with your mortgage or an insurance claim, reach out to your loan servicer.

PrimeLending – Before loan transfer

  • Correspondence Address: 18111 Preston Rd, Suite 900, Dallas, TX 75252
  • Payment Address: P.O. Box 676917, Dallas, TX 75267
  • Phone: 800-597-0233
  • Website: loanservicing.primelending.com
  • Email: Prime-Servicing@primelending.com

PrimeLending/Cenlar – After loan transfer

For mortgage payment options or loan servicing questions, call 800-597-0233.

Protect Yourself from Scams and Fraud

Unfortunately, disasters can bring out scammers looking to take advantage of those in crisis. Here’s how to stay safe:

  • Verify your insurance steps: Contact your insurance company to confirm what’s needed for claims processing.
  • Beware of clean-up scams: Always check references and look up reviews on bbb.org before hiring contractors.
  • Rental scams: Be cautious of fake rental listings offering housing that doesn’t exist.
  • Guard your personal information: Never provide Social Security numbers or financial details to unverified individuals. Government agencies will never ask for money in exchange for aid.
  • Replace lost documents: If you’ve lost ID, bank cards, or important records, visit usa.gov/replace-vital-documents for guidance.
  • Financial hardship? Contact creditors: If you anticipate delayed payments, reach out to creditors to request hardship assistance.

Stay Prepared and Informed

Recovering from a disaster takes time, but knowing where to turn for help can ease the process. Keep this guide handy, share it with those in need, and stay safe. We’ll update this page as more resources become available.

For additional disaster relief resources, visit ready.gov.

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Becky B.

Becky Bruning is an accomplished copywriter with a wealth of experience in the field and has honed her skills over the past seven years to become a sought-after writer. Based in Dallas, Texas, Becky has built a reputation as a reliable and talented professional, delivering top-quality content across a range of industries. As Digital Content Writer for PrimeLending, she works to develop and execute content marketing assets that drive engagement and growth. She specializes in creating content that is both informative and entertaining, utilizing her knowledge of copywriting and marketing to craft compelling pieces that resonate with audiences. Becky's skill set is extensive, encompassing a range of competencies that make her a valuable asset to any project. Her expertise in crafting SEO-friendly content, creating engaging blog posts, and writing engaging scripts have made her a go-to resource for improving an online presence. She also has experience in social media management and email marketing, giving her a holistic understanding of the digital landscape. Becky holds a Bachelor of Arts degree in Advertising from Iowa State University. Her work history includes stints as a Copywriter for a SaaS startup, a Proofreader, and a Journalist, Designer and Copywriter for a news publication. Each of these roles has provided Becky with valuable experience, helping her to refine her craft and develop her expertise. In her free time, Becky enjoys reading, writing fiction, and crafting. She is an active member of the area writing community to learn from and connect with other local authors. Becky is passionate about her work and is always looking for new opportunities to challenge herself and grow as a writer.

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