In Life at Home, Tips & Advice

First and foremost, we hope all of you impacted by the recent severe weather are safe. We want you to know that we’re here to support you in any way that we can. Please review our disaster relief guide below for helpful information. This guide will be updated as necessary.

General Disaster Relief Contacts

Hotline: 800-621-3362 option 2 or TTY 800-462-7585
Apply Online: 

Red Cross
Phone: 800-733-2767
Click here to find an open shelter near you

The National Guard:  The National Guard has units from across the country standing by to assist in the aftermath of Hurricane Florence and can be contacted at 1-800-527-3907.

Disaster Clean-Up: For help with clean-up, call 1-800-451-1954 or 844-965-1386.

Disaster Distress Helpline: Those needing to talk to a mental health counselor can call 1-800-985-5950 or text “TalkWithUs” to 66746.

National Emergency Child Locator Center: 1-866-908-9570

Fannie Mae: Check to see if Fannie Mae owns your loan at
Additional Assistance? Call 1-800-2FANNIE (1-800-232-6643) or go to

Freddie Mac: Check to see if Freddie Mac owns your loan at
Additional Assistance? Call 1-800-373-3343 and select option #2, or go to

Frequently Impacted State Relief Contacts

Alabama State Assistance
Phone: 800-843-0699

Florida State Assistance
Phone:  850-815-4000

Georgia State Assistance
Phone:  800-436-7442

Louisiana State Assistance
Phone: 225-925-7500

Mississippi State Assistance
Phone: 1-800-222-MEMA(6362)

North Carolina State Assistance
Phone:  919-825-2500

South Carolina State Assistance
Phone:  803-737-8500

Texas State Assistance
Phone: 800-621-3362

Virginia State Assistance
Phone:  804-897-6500

Other helpful resources can be found on The U.S. Department of Housing and Urban Development (HUD) website at

Also, borrowers can contact the Homeowner’s HOPE Hotline at 1-888-995-HOPE (4673) for assistance and free confidential support from a HUD-approved housing counselor.

We will continue to provide updates as more information becomes available.

Need Information About Your Mortgage?

PrimeLending is ready to assist our borrowers who have been affected by Hurricane Florence.  We know many of you are experiencing property damage and may have been displaced from your homes.  If you have general questions about your mortgage, or your insurance claim, please reach out to us using the information below.

Prime – Dallas (Loan has not Transferred)
PrimeLending – Servicing
18111 Preston Rd, Suite 900
P.O. Box 77404
Dallas, TX 75252
Prime / Cenlar – New Jersey (If your loan has been transferred)
PrimeLending/Cenlar – Servicing
P.O. Box 77404
Ewing, NJ  08628
Payment Address
P.O. Box 650875
Dallas, TX 75265
Payment Address
P.O. Box 986
Newark, NJ 07184-0986

If you need more information on other mortgage payment options, or if your loan is no longer serviced by PrimeLending, please contact the Customer Service Line at (800) 597-0233.

More About Homeownership and Natural Disasters

In the coming weeks and months, our communities face the enormous task of recovering and rebuilding our homes, businesses and neighborhoods. Keep in mind that there are mortgage programs designed specifically to help homeowners impacted by natural disasters, including options that don’t require a down payment. Any of our home loan experts can help answer your questions or go over the details of these programs.

Here are some additional tips from in the wake of the hurricanes:

  • Contact your insurance company. Ask what the next steps are in assessing any damage to your home or business.
  • Be skeptical of people promising immediate clean-up and debris removal. Some may demand payment up-front for work they never do, quote outrageous prices, or simply lack the skills, licenses, and insurance to legally do the work. Check references and/or search for feedback on the local BBB website.
  • If you’re looking for a place to rent during recovery, be cautious of rental listing scams. Scammers often advertise rentals that don’t exist to trick people into sending money before they find out the truth.
  • Many people will be asking for your personal information. Make sure you know who you are dealing with. Ask for identification before you share your Social Security or account numbers. Scammers sometimes pose as government officials, and ask for your financial information or money to apply for aid that you can request on your own for free. Government officials will never ask you for money in exchange for information or the promise of a check.
  • You might have had to leave your home without IDs, checks, credit and debit cards, and other documents. You also might be without access to a bank account or paycheck for some time. If you need to get money, understand your options for paying bills and replacing important documents. This list of contacts may help you regain your financial footing.
  • If your payments will be delayed, call your creditors and ask for help.

Start typing and press Enter to search