In Life at Home, Tips & Advice

We hope any of you who live in areas affected by recent hurricanes are safe and out of harm’s way. We want you to know that we’re here to support you in any way that we can. Following is our helpful disaster relief guide that we will update as necessary.

  • General Disaster Relief Contacts
    • Texas-Specific Disaster Relief (Hurricane Harvey)
    • Florida-Specific Disaster Relief (Hurricane Irma)
  • PrimeLending Mortgage Information Contacts
  • More Helpful Information and Disaster Relief Resources

General Disaster Relief Contacts

Hotline: 800-621-3362 option 2 or TTY 800-462-7585
Website: fema.gov
Hurricane Harvey information: fema.gov/hurricane-harvey
Hurricane Irma information: fema.gov/hurricane-irma
Apply Online: DisasterAssistance.gov 

Red Cross
To find an open shelter near you, go to redcross.org

Disaster Clean-Up: For help with clean-up, call 1-800-451-1954 or 844-965-1386.

Disaster Distress Helpline: Those needing to talk to a mental health counselor can call 1-800-985-5950 or text “TalkWithUs” to 66746.

National Emergency Child Locator Center: 1-866-908-9570

Fannie Mae: Check to see if Fannie Mae owns your loan at knowyouroptions.com/loanlookup
Additional Assistance? Call 1-800-2FANNIE (1-800-232-6643) or go to knowyouroptions.com/relief

Freddie Mac:Check to see if Freddie Mac owns your loan at freddiemac.com/mymortgage
Additional Assistance? Call 1-800-373-3343 and select option #2, or go to freddiemac.com

Other helpful resources can be found on The U.S. Department of Housing and Urban Development (HUD) website at hud.gov.

Also, borrowers can contact the Homeowner’s HOPE Hotline at 1-888-995-HOPE (4673) for assistance and free confidential support from a HUD-approved housing counselor.

Texas-Specific Disaster Relief

In Texas: Dialing 2-1-1 (211texas.org/211) provides a voluntary registry for people who need assistance and evacuation in the case of a hurricane or natural disaster. The public may register year-round. Registry information will be forwarded to local Offices of Emergency Management (OEMs). Local OEMs have the responsibility for coordinating evacuations.

U.S Coast Guard: You can contact the Coast Guard if you need emergency rescue at 281-464-4851 (or last 4 digits of 4852, 4853, 4854, or 4855)

The National Guard: The National Guard has been deployed to Texas and can be contacted at 1-800-527-3907.

Florida-Specific Disaster Relief

The Florida Emergency Information Line has been activated and is available 24/7 at 1-800-342-3557.

Visit floridadisaster.org to find information on shelters, road closures and evacuation routes.

We will continue to provide updates as more information becomes available.

Need Information About Your Mortgage?

If you have general questions about your mortgage, or your insurance claim, please reach out to us using the information below.

Prime – Dallas (Loan has not Transferred)
PrimeLending – Servicing
18111 Preston Rd, Suite 900
P.O. Box 77404
Dallas, TX 75252
Prime / Cenlar – New Jersey (If your loan has been transferred)
PrimeLending/Cenlar – Servicing
P.O. Box 77404
Ewing, NJ  08628
Payment Address
P.O. Box 650875
Dallas, TX 75265
Payment Address
P.O. Box 986
Newark, NJ 07184-0986

If you need more information on other mortgage payment options, or if your loan is no longer serviced by PrimeLending, please contact the Customer Service Line at (800) 597-0233.

More About Homeownership and Natural Disasters

In the coming weeks and months, our communities face the enormous task of recovering and rebuilding our homes, businesses and neighborhoods. Keep in mind that there are mortgage programs designed specifically to help homeowners impacted by natural disasters, including options that don’t require a down payment. Any of our home loan experts can help answer your questions or go over the details of these programs.

Here are some additional tips from ftc.gov in the wake of the hurricanes:

  • Contact your insurance company. Ask what the next steps are in assessing any damage to your home or business.
  • Be skeptical of people promising immediate clean-up and debris removal. Some may demand payment up-front for work they never do, quote outrageous prices, or simply lack the skills, licenses, and insurance to legally do the work. Check references and/or search for feedback on the local BBB website.
  • If you’re looking for a place to rent during recovery, be cautious of rental listing scams. Scammers often advertise rentals that don’t exist to trick people into sending money before they find out the truth.
  • Many people will be asking for your personal information. Make sure you know who you are dealing with. Ask for identification before you share your Social Security or account numbers. Scammers sometimes pose as government officials, and ask for your financial information or money to apply for aid that you can request on your own for free. Government officials will never ask you for money in exchange for information or the promise of a check.
  • You might have had to leave your home without IDs, checks, credit and debit cards, and other documents. You also might be without access to a bank account or paycheck for some time. If you need to get money, understand your options for paying bills and replacing important documents. This list of contacts may help you regain your financial footing.
  • If your payments will be delays, call your creditors and ask for help.

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